Privacy Policy

Chill IT Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or engage our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, business name, email address, and phone number when you fill out our contact form or reach out to us directly.
• Service-related information — details about your business's IT needs, equipment, or network that you share with us in order to receive our services.
• Usage data — general information about how visitors interact with our website, such as pages visited, time on site, and referring pages. This data is collected in aggregate and is not tied to any individual.
• Technical data — IP address, browser type, and device type collected automatically by standard web server logs.

We do not collect payment information directly on this website. Any payment processing is handled by secure third-party providers.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for our services
• Deliver IT services you have requested
• Communicate updates about your service or project
• Improve our website and service offerings
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We do not sell or share your personal information with outside parties except in the following limited circumstances:

• Service providers — trusted third-party tools we use to operate our business (e.g., email platforms, scheduling tools). These providers are contractually obligated to keep your information confidential.
• Legal requirements — if required by law, court order, or governmental authority.
• Business protection — to protect the rights, property, or safety of Chill IT Solutions, our clients, or others.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, or as required by law. Contact form submissions are typically retained for up to 2 years unless an ongoing business relationship exists.

5. Cookies & Tracking

Our website may use basic cookies or similar technologies to improve your browsing experience. These are small files stored on your device that help us understand how our site is used. You can disable cookies in your browser settings at any time, though some features of the site may not function properly as a result.

We do not currently use third-party advertising cookies or tracking pixels.

6. Security

We take reasonable technical and organizational precautions to protect your information from unauthorized access, disclosure, or loss. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

As an IT company, data security is something we take seriously — both for our clients and in how we handle information internally.

7. Third-Party Links

Our website may contain links to third-party websites (such as CompTIA or industry resources). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any future communications from us

To exercise any of these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.